dentsu AustriaRemote
Customer Data Services Engagement Lead
United States of America
Full Time
2 weeks ago
$94,000 - $126,000 USD
Visa Sponsor
Key skills
Client delivery - technology servicesTechnology delivery methodologiesCustomer Data Platform (CDP)Identity resolutionData platformsFinancial services industry knowledgePrivacycompliance - data managementMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectAnalytical skillsRelationship ownershipLeadership
About this role
Dentsu is a global marketing and technology company, and they are seeking a Customer Data Services Engagement Lead. This role is responsible for supporting the delivery of technology services across assigned accounts, ensuring high standards of quality, and developing a deep understanding of client business goals to drive value through Customer Data Services.
Responsibilities:
- Support management of scope of services for assigned account(s), ensuring contractual commitments are understood and met
- Actively engage with clients to understand business objectives and challenges, pairing problems with solutions
- Develop and maintain a thorough understanding of the full Customer Data Service engagement — including client ecosystem, Merkle database, Customer Data Platform (CDP), identity, and data services — across assigned account(s)
- Demonstrate and communicate the value of Merkle's engagement to client stakeholders on a regular basis
- Maintain clear, documented meeting agendas, speaking ownership, and follow-through on action items
- Partner with account leadership and other practice areas across Merkle to drive integrated client value and identify expansion opportunities
- Build and nurture relationships with client stakeholders who own or influence the engagement
- Proactively seek efficiencies in the delivery of existing engagements and drive adherence to standard ways of working
- Support financial tracking and accuracy of reporting for Customer Data Service revenue across assigned engagement(s)
- Engage SMEs where needed while maintaining ownership of the client engagement for Customer Data Service
- Empower other roles on the team to engage with the client appropriately
- Participate actively in account-level planning and business review discussions (internal and external)
- Stay current on industry trends, data platform competitive landscape, and relevant privacy and compliance topics
Requirements:
- 5+ years of experience in client delivery (technology services preferred)
- 2+ years of experience in a client-facing role with demonstrated relationship ownership
- Experience supporting or leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance
- Experience working with or knowledge of Customer Data Services adjacent technologies (data platforms, Customer Data Platform (CDP), identity resolution, or similar)
- Experience in financial services or with regulated data environments is a plus