Customer Data Services Engagement Lead

Dentsu is a leading global marketing and technology company, and they are seeking a Customer Data Services Engagement Lead. This role is responsible for managing client relationships and ensuring the delivery of technology services while aligning with client business goals and driving measurable value through Merkle's Customer Data Service engagement.

Responsibilities:

• Support management of scope of services for assigned account(s), ensuring contractual commitments are understood and met
• Actively engage with clients to understand business objectives and challenges, pairing problems with solutions
• Develop and maintain a thorough understanding of the full Customer Data Service engagement — including client ecosystem, Merkle database, Customer Data Platform (CDP), identity, and data services — across assigned account(s)
• Demonstrate and communicate the value of Merkle's engagement to client stakeholders on a regular basis
• Maintain clear, documented meeting agendas, speaking ownership, and follow-through on action items
• Partner with account leadership and other practice areas across Merkle to drive integrated client value and identify expansion opportunities
• Build and nurture relationships with client stakeholders who own or influence the engagement
• Proactively seek efficiencies in the delivery of existing engagements and drive adherence to standard ways of working
• Support financial tracking and accuracy of reporting for Customer Data Service revenue across assigned engagement(s)
• Engage SMEs where needed while maintaining ownership of the client engagement for Customer Data Service
• Empower other roles on the team to engage with the client appropriately
• Participate actively in account-level planning and business review discussions (internal and external)
• Stay current on industry trends, data platform competitive landscape, and relevant privacy and compliance topics

Requirements:

• 5+ years of experience in client delivery (technology services preferred)
• 2+ years of experience in a client-facing role with demonstrated relationship ownership
• Experience supporting or leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance
• Experience working with or knowledge of Customer Data Services adjacent technologies (data platforms, Customer Data Platform (CDP), identity resolution, or similar)
• Experience in financial services or with regulated data environments is a plus
• Excellent internal and external communication skills
• Excellent critical thinking, analytical, and problem-solving capabilities
• Solid scope management skills with attention to contractual detail
• Knowledge of technology delivery methodologies
• Familiarity with modern data warehousing, identity resolution and marketing campaign execution concepts
• Familiarity with customer experience technology stack
• Ability to leverage AI-powered tools to improve productivity, accelerate problem-solving, and enhance the quality of client deliverables
• Familiarity with AI and machine learning concepts as they apply to data platforms, customer experience, and marketing technology — with a curiosity to explore how emerging AI capabilities can drive client value
• Curiosity about clients' businesses and how technology engagement moves them forward
• Ability to drive efficiency through people, process, and technology
• Proficiency in Microsoft tools (Word, Excel, PowerPoint, Project)
• Ability to understand and clearly articulate client goals, priorities, and requirements
• Foundational financial management skills (tracking, reporting, revenue accountability)
• General knowledge of broad marketing agency services
• Knowledge of the financial services industry including experience working with credit bureau partners and understanding industry privacy and compliance as related to data management and enabling customer experience use cases