Associate Manager, Strategy & Operations – Customer Experience

DoorDash is a technology and logistics company focused on empowering local economies. The Associate Manager, Strategy & Operations – Customer Experience will work within the Safety Customer Experience team to design and optimize safety incident handling processes while collaborating with cross-functional teams to reduce safety incidents and improve support execution.

Responsibilities:

• Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that reduce safety incidents on the platform
• Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling
• Analyze – Use data and case-level insights to identify root causes, monitor performance, and inform decision-making
• Influence Cross-Functionally – Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions
• Solve Complex Operational Problems – Tackle ambiguous, high-stakes challenges by building scalable processes, driving rigorous execution, and ensuring high-quality outcomes in sensitive situations

Requirements:

• 4–6 years of experience in strategy & operations, business operations, consulting, or a related field in a fast-paced environment
• Strong strategic thinker who can break down complex problems, prioritize effectively, and develop clear, structured approaches to drive impact
• Highly analytical and can translate complex data into clear insights and actions
• Strong operator with exceptional attention to detail and a track record of executing effectively in high-pressure, ambiguous environments
• Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations