Staffworxs is a company that powers transformation by connecting talent with expertise. They are seeking a highly motivated Support Engineer (L2/L3) to join their Derivatives & Liabilities Engineering team, providing critical support for an FX trading and hedging platform while contributing to ongoing platform development and performance improvements.
Responsibilities:
- Act as the first line of trade support for FX hedging and trading activities during NY hours
- Provide L2/L3 support for live production issues impacting trading workflows
- Quickly troubleshoot and resolve time-sensitive issues affecting trade execution
- Monitor platform health and ensure minimal disruption to trading operations
- Capture issues reported via Email and Microsoft Teams and log them in Jira
- Perform triaging, prioritization, and impact assessment of all incoming tickets
- Track issues through to closure, coordinating with relevant teams as needed
- Conduct detailed Root Cause Analysis (RCA) for production incidents
- Contribute to ongoing development of the hedging platform
- Identify opportunities for performance optimization and system improvements
- Work on platform enhancements, bug fixes, and minor feature development
- Drive automation and efficiency improvements in support processes
Requirements:
- 3–5 Years of experience
- Strong expertise in SQL (advanced level)
- Ability to handle complex queries, large datasets, and performance tuning
- Hands-on experience in L2/L3 production support environments
- Experience with Jira or similar ticketing tools
- Strong debugging, analytical, and problem-solving skills
- Strong ownership, accountability, and sense of urgency
- Ability to operate effectively in a time-critical trading environment
- Excellent communication and stakeholder management skills
- Strong prioritization and multitasking abilities
- Experience with data-intensive financial platforms
- Working knowledge of Python (Flask / FastAPI) or willingness to learn
- Exposure to distributed systems or microservices architecture
- Understanding of FX Trading and Hedging
- Familiarity with derivatives and liabilities management
- Familiarity with FX hedging workflows and lifecycle
- Familiarity with trade booking and execution processes
- Familiarity with workflow-driven trade execution systems