Sr. Support Engineer (L2/L3)

Staffworxs is a company that powers transformation by connecting talent with expertise. They are seeking a highly motivated Support Engineer (L2/L3) to join their Derivatives & Liabilities Engineering team, providing critical support for an FX trading and hedging platform while contributing to ongoing platform development and performance improvements.

Responsibilities:

• Act as the first line of trade support for FX hedging and trading activities during NY hours
• Provide L2/L3 support for live production issues impacting trading workflows
• Quickly troubleshoot and resolve time-sensitive issues affecting trade execution
• Monitor platform health and ensure minimal disruption to trading operations
• Capture issues reported via Email and Microsoft Teams and log them in Jira
• Perform triaging, prioritization, and impact assessment of all incoming tickets
• Track issues through to closure, coordinating with relevant teams as needed
• Conduct detailed Root Cause Analysis (RCA) for production incidents
• Contribute to ongoing development of the hedging platform
• Identify opportunities for performance optimization and system improvements
• Work on platform enhancements, bug fixes, and minor feature development
• Drive automation and efficiency improvements in support processes

Requirements:

• 3–5 Years of experience
• Strong expertise in SQL (advanced level)
• Ability to handle complex queries, large datasets, and performance tuning
• Hands-on experience in L2/L3 production support environments
• Experience with Jira or similar ticketing tools
• Strong debugging, analytical, and problem-solving skills
• Strong ownership, accountability, and sense of urgency
• Ability to operate effectively in a time-critical trading environment
• Excellent communication and stakeholder management skills
• Strong prioritization and multitasking abilities
• Experience with data-intensive financial platforms
• Working knowledge of Python (Flask / FastAPI) or willingness to learn
• Exposure to distributed systems or microservices architecture
• Understanding of FX Trading and Hedging
• Familiarity with derivatives and liabilities management
• Familiarity with FX hedging workflows and lifecycle
• Familiarity with trade booking and execution processes
• Familiarity with workflow-driven trade execution systems