GE AerospaceRemote
Customer Operations Manager
United States of America
Full Time
3 weeks ago
H1B Sponsor Likely
Key skills
AnalyticsRisk ManagementCommunication
About this role
GE Aerospace is a global leader in aerospace propulsion, services, and integrated systems. The Customer Operations Manager is responsible for overseeing the fulfillment of engine overhaul processes, managing costs, and integrating business strategies to meet customer needs effectively.
Responsibilities:
- Responsible for the fulfillment from engine removal to redelivery for assigned customer(s) with a yearly volume of 35 shop visits
- Participate in the operating rhythm between supply chain and offload shop
- Own the MOR bowler chart critical actions on TAT, cost and quality
- Integrate intelligent slot tracking and improve W2W by risk management and mitigation
- Establish productivity priorities by contract or product
- Organize and support program and technical reviews with customer
- Flow down customer removal planning and shop visit forecasts
- Maintain the customer’s material picking rule and back to birth documentation database
- Manage the material cost review and decision of scrapped parts salvage plan
- Track and monitor the cost trend versus CMR budget for each engine shop visit. Drive the deep dive analysis to identify the gap and follow up the implement of improvement plan
- Support the on site Customer Operation Leader on analytics and commercial negotiations
- Activate FLIGHT DECK for continuously improving operational processes and problem solve issues
Requirements:
- Bachelor's degree from an accredited university with a major in engineering
- 7+ years supply chain or operation experiences in a mechanical manufacturing shop
- At least 2+ years experience in shop cost, process improvement or customer interfacing role
- Strong communication and program management capability
- Strong conflict resolution skills
- Strong influencing skills in a global environment
- Detail orientated and driving closure of actions
- Strong oral and written communication skills in English
- Proactiveness and positive thinking
- Strong technical or operation experience
- Aviation related experiences