Business Systems Engineering Analyst

Zoom Communications is seeking a Business Systems Engineering Analyst to support their expanding Sales team. The role involves collaborating with various teams to gather requirements and develop scalable solutions for the Salesforce platform, enhancing the functionality to enable the Sales team to excel in their primary focus—selling.

Responsibilities:

• Collaborating with Sales, Operations, Enablement, Finance, FP&A, and other teams to identify root causes and gather business requirements for system modifications
• Collaborating with Salesforce and other technology teams, including Zuora, Data Science, Engineering, and in-house systems, to ensure seamless integration and functionality
• Conducting research into emerging AI technologies, internal tools, and external vendors to identify and deploy solutions powered by artificial intelligence
• Defining functional requirements and creating process flow diagrams to provide scalable solutions
• Leading system and user acceptance testing, coordinating with business stakeholders, addressing defects, and securing stakeholder approval
• Establishing detailed project plans while sharing updates, challenges, and concerns with both technology and business leadership teams effectively

Requirements:

• 5+ years of experience analyzing business requirements, developing and documenting process flows and solution designs
• At least 3 years of experience with Salesforce.com, focusing on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes, and integrations like LeadSpace, LeanData, Pardot, Marketo)
• Work with technology solutions supporting sales processes, including CPQ, lead conversion, account routing, account planning, compensation, bookings, quoting, and pricing systems
• Knowledge of prototyping solutions in Salesforce and iterating with business teams