Director, Enterprise Project Delivery & Product Management

Serena & Lily is seeking a Director of Enterprise Project Delivery & Product Management. This pivotal leadership role involves overseeing project delivery governance and driving product ownership discipline across various domains, ensuring cross-functional initiatives are completed on time and with measurable business value.

Responsibilities:

• Own and evolve Serena & Lily's project delivery framework, ensuring consistent, scalable processes across all technology domains
• Lead the planning, coordination, and execution of enterprise-wide initiatives, managing dependencies, risks, and stakeholder expectations
• Maintain an integrated master delivery roadmap, providing leadership and the business with clear visibility into timelines, milestones, and priorities
• Drive delivery governance standards including status reporting, risk escalation, change management protocols, and retrospective practices
• Champion First Time Quality principles across all delivery workstreams, reducing rework and improving release predictability
• Partner with Engineering and Product leadership to ensure delivery plans are realistic, well-sequenced, and aligned to business cycles and campaigns
• Lead and mentor a team of Product Owners across enterprise domains, ensuring consistent application of agile delivery practices, backlog management, and prioritization discipline
• Partner with business stakeholders to translate strategic initiatives into clearly defined product roadmaps and actionable backlogs maintained within the Serena & Lily Product Delivery (SLPD) framework
• Ensure product roadmaps are actively maintained, communicated, and used to drive focus, accountability, and alignment across technology and business teams
• Champion the voice of the customer and the business across all product decisions, ensuring technology investments deliver tangible value
• Facilitate business discovery sessions, requirements analysis, and stakeholder alignment to ensure clarity before development begins
• Oversee UAT planning and execution in partnership with business teams, ensuring thorough validation prior to production deployments
• Serve as a primary point of contact for business leaders seeking visibility into technology delivery status, priorities, and outcomes
• Develop and deliver clear, consistent executive-level reporting on roadmap progress, key metrics, risks, and delivery results
• Operate technology as a business — bringing transparency to planned activities and ensuring technology teams understand the 'why' behind their work
• Build strong relationships across Business, Engineering, Data, and external vendor partners to facilitate effective collaboration and decision-making
• Facilitate cross-functional steering meetings, program reviews, and governance forums to maintain alignment and accountability
• Foster a culture of accountability, innovation, and continuous improvement within the project delivery and product management functions
• Identify and lead process improvement initiatives that increase delivery efficiency, quality, and stakeholder satisfaction
• Build and develop a high-performing team, providing clear direction, coaching, and career development support
• Drive adoption of tooling, standards, and practices that mature Serena & Lily's delivery capability over time
• Collaborate with peers across Engineering and Data to ensure integrated delivery practices and shared standards

Requirements:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field; advanced degree a plus
• 12+ years of progressive experience in technology project delivery, program management, or product management roles
• Proven leadership experience managing cross-functional teams in a complex, multi-domain technology environment
• Deep expertise in agile and hybrid delivery methodologies; PMP / Scrum certifications highly desirable
• Demonstrated success delivering enterprise technology programs across ERP, eCommerce, or supply chain domains
• Strong command of product management practices including roadmapping, backlog management, and stakeholder prioritization
• Exceptional communication skills with the ability to engage and influence at all levels — from development teams to senior executives
• Experience in retail or consumer products industries is strongly preferred
• Familiarity with platforms such as NetSuite, Elastic Path, Amplience, Snowflake, or AWS is a plus