Senior Product Manager

Iron Mountain is a leader in records and information management, providing sustainable solutions to a global customer base. They are seeking a Senior Product Manager to drive innovation in their AI-powered Insight Digital Experience Platform, focusing on customer-centric solutions and product strategy.

Responsibilities:

• Deeply understand customer needs : partner with customers and internal subject matter experts to understand customer needs, lead customer migration from existing legacy applications, drive adoption and ensure measurable value realization around physical-to-digital records management. Translate customer insights into actionable product roadmaps that cover storage management, physical to digital transformation and analytics/insights
• Build product strategy and roadmap: define and communicate the strategic roadmap for handling and deriving actionable insights from physical and physical-to-digital records management in our Insight DXP platform. Identify market opportunities, understand the market landscape, and drive innovation using AI-powered intelligence and automation
• Ensure high-velocity execution and innovation: Develop detailed requirements, feature definitions, prioritize requirements and remove roadblocks during the product development process to deliver successful platform experiences in a fast paced environment
• Drive cross functional alignment : work closely with engineering, design, marketing and sales teams to deliver scalable, secure, compliant and impactful product capabilities. Collaborate with other product management teams for a cohesive end to end customer experience
• Communicate product updates, roadmaps, and impact analyses to customers, partners, leadership and key stakeholders

Requirements:

• A strong bias toward action, and a proven track record of delivering SaaS products and enhancements to market at speed, and a curiosity for emerging technologies
• Excellent communication skills and ability to navigate a matrixed organization are a must
• 5-8 years of experience in a product manager role for a SAAS solution with global/international experience
• Excellent analytical skills with demonstrated experience turning data into actionable insights
• Passionate about building functional and engaging customer experiences
• Entrepreneurial mindset with a bias for customer focused innovation and a strong sense of urgency
• Experience with Agile SDLC and associated tools (e.g. Jira)
• Comfort in a rapidly changing environment with competing and shifting priorities
• Ability to quickly develop domain and customer expertise
• Exceptional written and oral communications skills (including presentations), as well as listening and interpretation skills
• Ability to work well in a team environment
• Results oriented with a high degree of professionalism and integrity
• BS required, (Engineering or Marketing preferred); MBA highly desired
• Experience in building AI and content-oriented applications is highly desired workflow based processes / solutions automating key business processes highly desired
• Experience with a Content Management, ECM, or Records Management solution a plus
• Experience in Analytics/ BI; Data Visualization, Machine Learning, NLP, Robotic Process Automation a plus
• Multi-lingual highly desired