Supervisor, Small & Medium Business Direct Sales - Customer Accounts

Comcast Business is a leading technology provider to small businesses, offering a suite of connectivity and communication solutions. This role is responsible for leading a team of telesales representatives to retain and grow small-to-medium business customers through solution-driven sales engagements and coaching.

Responsibilities:

• Lead a team focused on retaining and growing existing business customers by example in key areas including prospecting, time management, funnel management, forecasting accuracy, CRM utilization, product knowledge, and closing business
• Drive high-volume legacy SMB sales while accelerating up-market revenue growth within the existing small business customer base, with direct accountability for solutions including CBM, BVE, Dedicated Internet, and Meraki
• Maintain strong operational expertise in Microsoft Dynamics / CB Sales, ensuring accurate opportunity management, pipeline hygiene, activity tracking, and forecasting on a daily basis
• Coach and develop all sales representatives to deliver superior customer service, execute solution-based selling strategies, and meet or exceed performance and quality standards through timely, actionable feedback
• Ensure CRM software (Microsoft Dynamics / CB Sales) is accurate, current, and consistently leveraged to support sales execution, forecasting, and performance management
• Ensure daily activity, productivity, and pipeline targets are met, with focus on conversion efficiency, revenue velocity, and customer lifetime value
• Conduct regular team meetings to improve selling skills, share best practices, reinforce product and pricing strategy, and deliver key business communications
• Conduct performance reviews and prepare performance improvement plans; hire, discipline, and terminate personnel as necessary
• Partner with leadership across the business-to-business organization to ensure strong collaboration, alignment, and effective communication between functional areas
• Conduct side-by-side coaching and call monitoring to ensure compliance with company selling techniques, solution positioning, and growth strategies
• Work directly with other supervisors to ensure consistency, collaboration, and teamwork across the organization
• Provide structured feedback to management based on customer insights, sales trends, and frontline observations to support continuous business growth and evolution
• Exercise consistent independent judgment and discretion in matters of significance related to sales execution, customer outcomes, and employee performance
• Maintain regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary

Requirements:

• Strong working knowledge of Microsoft Dynamics / CB Sales
• Experience in business-to-business outbound telesales
• Ability to coach and develop sales representatives
• Experience in upsell, cross-sell, renewals, and up-market solution adoption
• Strong operational expertise in opportunity management, pipeline hygiene, activity tracking, and forecasting
• Ability to conduct performance reviews and prepare performance improvement plans
• Experience in conducting side-by-side coaching and call monitoring
• Ability to maintain regular, consistent, and punctual attendance
• Ability to work nights, weekends, variable schedules, and overtime as necessary
• Experience in driving high-volume legacy SMB sales
• Ability to partner with leadership across the business-to-business organization
• Ability to provide structured feedback to management based on customer insights and sales trends
• Ability to exercise independent judgment and discretion in matters of significance related to sales execution, customer outcomes, and employee performance
• Bachelor's Degree
• Some combination of coursework and experience, or extensive related professional experience