Business Account Expert - Inside Sales

T-Mobile US, Inc. is a leading provider of wireless communication services, committed to redefining connectivity. As a Business Account Expert, you'll engage with small and medium business customers, manage existing accounts, and drive new business acquisition through effective communication and sales strategies.

Responsibilities:

• Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments
• Follow up on leads from marketing campaigns, call lists, and referrals
• Understand customer needs, key contacts, and potential business opportunities
• Use research to select appropriate product/service messaging to meet individual customer needs
• Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals
• Maintain an active pipeline of qualified opportunities using the CRM system
• Accurately document all interactions, quotes, and deal progress
• Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services
• Also responsible for other duties/projects as assigned by business management as needed

Requirements:

• High School Diploma/GED (Required)
• Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
• Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
• Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• 2 years inside, outside, retail, or similar sales position. (Preferred)
• 1-2 years experience in customer service, sales and/or retention. (Preferred)