Sr. Manager Strategic Change — Product & Organizational Adoption

OneDigital is on a mission to help people do their best work and live their best lives. The Sr. Manager of Strategic Change will drive strategic change and adoption across all product initiatives, ensuring that every launch is effectively planned, communicated, and measured for business impact while keeping employees and clients at the center.

Responsibilities:

• Develop a flexible, repeatable framework for managing change: a consistent foundation adaptable to product size, complexity, and audience
• Collaborate with Product teams to understand priorities and roadmap context
• Align rollout plans with business objectives through close engagement with business stakeholders
• Guide and partner with L&D, Marketing, and Comms to ensure their workstreams (training, enablement, messaging) align with the strategic adoption plan
• Develop tailored rollout plans for each initiative
• Orchestrate delivery across L&D, Marketing, Comms, and other contributors
• Build and manage communities of champions to amplify adoption
• Secure buy-in from National Product Leaders, Regional Presidents, and other executive influencers
• Ensure clear and consistent messaging across channels by partnering with functional teams to deliver aligned content and materials
• Establish a centralized hub for insights, dashboards, and reporting
• Use a hub-and-spoke model to distribute curated adoption and impact data to stakeholders
• Go beyond raw adoption metrics by surfacing insights that help business leaders connect usage with productivity improvements, client experience gains, and measurable results
• Own the feedback loop: capture insights from users, champions, and frontline leaders and feed learnings into future launches and product strategy
• Identify potential adoption blockers early and proactively mitigate risks through collaboration with product, business, and enablement teams
• Formalize how champions are recruited, trained, and activated
• Maintain strong relationships with Regional Presidents, National Product Leaders, and practice-level influencers to sustain adoption momentum

Requirements:

• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• 6-8 years in change management, organizational transformation, or product adoption leadership roles
• Proven track record leading large-scale change initiatives in complex, matrixed organizations
• Experience working closely with Product, Technology, and Business teams to drive adoption
• Strong preference for experience in insurance, benefits, or financial services; exposure to SaaS and digital transformation environments is an advantage
• Previous experience working in or alongside Product teams to coordinate multi-channel rollouts
• Strategic thinker with the ability to flex frameworks based on product size, audience, and complexity
• Exceptional relationship-building skills across executives, regional leaders, and frontline stakeholders
• Expertise in risk identification and mitigation strategies for change adoption
• Skilled at creating and managing communities of champions
• Nimble and adaptive; thrives in fast-paced, evolving environments
• Human-centered mindset: keeps employees and clients at the heart of change planning
• Prosci Change Management Certification or equivalent is highly desirable but not required