User Experience Researcher

LHH is seeking a UX Researcher to join their UX Research team, focusing on enhancing user experiences across Excel and Copilot. The role involves conducting mixed-methods UX research, managing research projects, and collaborating with product teams to influence product decisions.

Responsibilities:

• Design and execute mixed‑methods UX research (qualitative + quantitative) to evaluate Excel and Copilot experiences
• Run UX benchmark and competitive studies, assessing task performance against industry standards
• Manage multiple concurrent research projects end‑to‑end, from study design to execution and synthesis
• Partner with external research vendors for participant screening, recruitment, and panel management
• Analyze and synthesize complex data into clear, visually polished, and actionable insights
• Collaborate closely with product managers, designers, and research ops to influence product decisions
• Rapidly produce research outputs such as reports, presentations, and videos to maximize impact

Requirements:

• 3–4 years of full‑time UX research experience in fast‑paced, ambiguous environments
• Proven mixed‑methods research expertise, including UX benchmarking or competitive research
• Strong statistical and analytical skills, with the ability to translate data into qualitative insights
• Hands-on experience using remote UX research platforms/tools
• Excellent project management, organization, and stakeholder collaboration skills
• Strong written and verbal communication skills with experience influencing data‑driven decisions
• Master's preferred, Bachelor's minimum (HCDE, Psychology, Statistics, Data Science, or related)
• 6+ months of experience researching AI / Generative AI (LLMs) in a professional setting