WEX is a leading financial technology company dedicated to simplifying and modernizing consumer payments. As a Business Systems Analyst for the Bill Pay business, you will analyze biller lists for processing opportunities and implement solutions to ensure seamless payment delivery to suppliers and billers.
Responsibilities:
- Perform biller research including accepted delivery method(s) and customer data required for successful posting on WEB/IVR systems
- Assess biller research findings for implementation viability within Bill Pay’s existing payment platform capabilities
- Document biller research findings including payment process flows, use cases, and detailed payment requirements specific to each researched biller
- Manage and update critical biller data within Salesforce.com
- Create and maintain various documentation, including, process diagrams (e.g., swimlane, activity diagrams), data flow diagrams, and user manuals
- Analyze existing Bill Pay systems and processes to identify inefficiencies, pain points, and opportunities for improvement
- Propose innovative and practical solutions that align with business objectives and technical capabilities
- Participate in the design of new system functionalities and enhancements, ensuring scalability, reliability, and security
- Communicate technical concepts to non-technical stakeholders and business concepts to technical teams effectively
- Facilitate productive discussions and drive consensus among diverse teams
- Monitor and test "prospective billers" to ensure steady system flow and system integrity
- Assist in troubleshooting and resolving production issues related to the Bill Pay platform, acting as a bridge between business users and technical support
- Analyze root causes of issues and propose preventative measures
- Lead the analysis and design of complex, cross-functional Bill Pay initiatives that involve multiple systems, integrations, and stakeholders
- Identify and mitigate potential risks and challenges in complex project implementations
- Proactively identify opportunities for process optimization and automation within the Bill Pay ecosystem, leveraging expertise in payment workflows and emerging technologies
- Contribute to the strategic roadmap of the Bill Pay platform, advocating for innovative solutions that drive business value
- Conduct in-depth data analysis to identify trends, derive insights, and support data-driven decision-making for Bill Pay initiatives
- Create detailed reports to regularly communicate findings to stakeholders
- Work with external vendors and third-party partners involved in Bill Pay integrations, ensuring their solutions align with business requirements and technical standards
- Evaluate new technologies and vendor offerings to enhance the Bill Pay platform
Requirements:
- High School Diploma or GED
- 3-5 years of experience as a Business Systems Analyst, with a strong focus on financial services, payments, or similar transactional systems
- Proven experience in gathering, analyzing, and documenting business requirements for complex software applications
- Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies
- Excellent analytical, problem-solving, and critical thinking skills
- Exceptional communication (written and verbal), interpersonal, and presentation skills
- Proficiency in creating process flows, use cases, and other analytical models
- Experience with project management tools (e.g., Jira, Confluence, Azure DevOps)
- Ability to work independently and collaboratively in a fast-paced environment
- Moderate skills in Excel (VLOOKUP, Pivot Tables, filtering, sorting, and charting)
- Ability to use web tools/Google to conduct research and summarize findings for stakeholders
- Proficient in Gmail/G-Suite, Salesforce, and text editors like Notepad++
- Mastery of spreadsheet organization and data hygiene
- A sharp eye for detail and the ability to solve problems independently
- Strong verbal and written skills for professional interaction with partners
- Ability to learn large volumes of information quickly and adapt to a fast-paced environment
- A team-first mindset with a professional and courteous demeanor