Business Systems Analyst

WEX is a leading financial technology company dedicated to simplifying and modernizing consumer payments. As a Business Systems Analyst for the Bill Pay business, you will analyze biller lists for processing opportunities and implement solutions to ensure seamless payment delivery to suppliers and billers.

Responsibilities:

• Perform biller research including accepted delivery method(s) and customer data required for successful posting on WEB/IVR systems
• Assess biller research findings for implementation viability within Bill Pay’s existing payment platform capabilities
• Document biller research findings including payment process flows, use cases, and detailed payment requirements specific to each researched biller
• Manage and update critical biller data within Salesforce.com
• Create and maintain various documentation, including, process diagrams (e.g., swimlane, activity diagrams), data flow diagrams, and user manuals
• Analyze existing Bill Pay systems and processes to identify inefficiencies, pain points, and opportunities for improvement
• Propose innovative and practical solutions that align with business objectives and technical capabilities
• Participate in the design of new system functionalities and enhancements, ensuring scalability, reliability, and security
• Communicate technical concepts to non-technical stakeholders and business concepts to technical teams effectively
• Facilitate productive discussions and drive consensus among diverse teams
• Monitor and test "prospective billers" to ensure steady system flow and system integrity
• Assist in troubleshooting and resolving production issues related to the Bill Pay platform, acting as a bridge between business users and technical support
• Analyze root causes of issues and propose preventative measures
• Lead the analysis and design of complex, cross-functional Bill Pay initiatives that involve multiple systems, integrations, and stakeholders
• Identify and mitigate potential risks and challenges in complex project implementations
• Proactively identify opportunities for process optimization and automation within the Bill Pay ecosystem, leveraging expertise in payment workflows and emerging technologies
• Contribute to the strategic roadmap of the Bill Pay platform, advocating for innovative solutions that drive business value
• Conduct in-depth data analysis to identify trends, derive insights, and support data-driven decision-making for Bill Pay initiatives
• Create detailed reports to regularly communicate findings to stakeholders
• Work with external vendors and third-party partners involved in Bill Pay integrations, ensuring their solutions align with business requirements and technical standards
• Evaluate new technologies and vendor offerings to enhance the Bill Pay platform

Requirements:

• High School Diploma or GED
• 3-5 years of experience as a Business Systems Analyst, with a strong focus on financial services, payments, or similar transactional systems
• Proven experience in gathering, analyzing, and documenting business requirements for complex software applications
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies
• Excellent analytical, problem-solving, and critical thinking skills
• Exceptional communication (written and verbal), interpersonal, and presentation skills
• Proficiency in creating process flows, use cases, and other analytical models
• Experience with project management tools (e.g., Jira, Confluence, Azure DevOps)
• Ability to work independently and collaboratively in a fast-paced environment
• Moderate skills in Excel (VLOOKUP, Pivot Tables, filtering, sorting, and charting)
• Ability to use web tools/Google to conduct research and summarize findings for stakeholders
• Proficient in Gmail/G-Suite, Salesforce, and text editors like Notepad++
• Mastery of spreadsheet organization and data hygiene
• A sharp eye for detail and the ability to solve problems independently
• Strong verbal and written skills for professional interaction with partners
• Ability to learn large volumes of information quickly and adapt to a fast-paced environment
• A team-first mindset with a professional and courteous demeanor