Customer Service Representative II

BCD Travel helps companies travel smart and achieve more, and they are seeking a Customer Service Representative II to handle escalated service issues and ensure timely customer service correspondence. The role requires monitoring service levels, tracking issues, and developing improvement plans while providing support in the corporate travel sector.

Responsibilities:

• Use BCD systems to process requests accurately and efficiently
• Provide first-level online navigational support and escalate technical issues
• Advise on travel options and resolve issues professionally
• Stay current on travel industry trends and supplier rules
• Monitor client business needs and policy changes
• Follow up on refunds, vouchers, and debit memos
• Complete administrative tasks and meet performance goals

Requirements:

• Previous experience in a corporate travel office
• Proficiency in airline reservations systems
• Demonstrated problem-solving skills
• Excellent customer service skills
• Understanding of ARC rules and regulation
• Experience in customer service with good written communication skills