Lead .Net Support Engineer (Mulesoft, SQL, Azure)- REMOTE

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. The Lead .Net Support Engineer will be responsible for customer satisfaction, providing technical expertise, and leading Tier 3 support teams in troubleshooting and resolving complex issues.

Responsibilities:

• Take responsibility for customer satisfaction and problem resolution
• Respond promptly, professional, and completely to support requests
• Provide technical subject matter expertise and mentoring to junior Tier 3 engineers
• Lead Tier 3 engagement in the support of major platform/system releases
• Lead Tier 3 collaborations with partner support Tiers, Development and cross-functional teams
• Positive attitude and excellent interpersonal skills and multitasking abilities
• Perform full stack troubleshooting, root cause analysis, and resolution of medium to complex problems
• Proven in-depth knowledge and experience in one or more technical stacks(Azure / AWS cloud platforms, .Net Core, Angular, Java, Python, API’s, Salesforce, etc.)
• Proven in-depth knowledge and experience working in a full stack environment
• Thrive in a collaborative, high-quality, and fluid environment
• Provide clear, concise, and thorough documentation
• Consistent exercise of independent judgement and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Requirements:

• Bachelor's Degree
• 7-10 Years of relevant work experience
• 10+ Years of software development experience with .Net applications and API microservices
• Proven in-depth knowledge and experience in one or more technical stacks (Azure / AWS cloud platforms, .Net Core, Angular, Java, Python, API's, Salesforce, etc.)
• Proven in-depth knowledge and experience working in a full stack environment
• Take responsibility for customer satisfaction and problem resolution
• Respond promptly, professional, and completely to support requests
• Provide technical subject matter expertise and mentoring to junior Tier 3 engineers
• Lead Tier 3 engagement in the support of major platform/system releases
• Lead Tier 3 collaborations with partner support Tiers, Development and cross-functional teams
• Positive attitude and excellent interpersonal skills and multitasking abilities
• Perform full stack troubleshooting, root cause analysis, and resolution of medium to complex problems
• Thrive in a collaborative, high-quality, and fluid environment
• Provide clear, concise, and thorough documentation
• Consistent exercise of independent judgement and discretion in matters of significance
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Experience with SQL, Azure, Salesforce, and Mulesoft
• Experience being a lead or leading a team