Customer Success Manager

Rezolve Ai is an industry leader in AI-powered solutions, specializing in enhancing customer engagement and revenue growth. The Customer Success Manager will manage a portfolio of customers, ensuring full engagement, driving renewals, and aligning solutions to customer strategies.

Responsibilities:

• Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors
• Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards
• Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap
• Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams
• Manage renewals and maintain awareness of commercial agreements, budgets, and account performance
• Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution
• Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations
• Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals

Requirements:

• 2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company
• Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment
• Strategic thinker with strong analytical, organisational, and problem-solving skills
• Excellent communication, interpersonal, and presentation skills
• Strong understanding of customer lifecycle and subscription business metrics
• Fluent in English, with professional proficiency in either French, Spanish, or German
• Located in EST or CST time zones
• Experience with CRM/CSM platforms preferred
• Familiarity with technical concepts and ability to work closely with technical teams