Customer Success Manager (Publishers)

Burt Intelligence is a next-generation software company focused on providing transformative insights to the advertising industry. They are seeking a Customer Success Manager to support clients in maximizing the value of Burt's platform and ensure a smooth onboarding process for new customers.

Responsibilities:

• Work with the Sales team to ensure a smooth transition for prospects to be onboarded as customers
• Set timelines and expectations for onboarding new customers with the internal Burt Solutions team
• Collaborate with the Solution Engineering and Product teams to ensure each customer is maximizing the use of Burt's platform and getting the most value out of Burt's solution
• Interact regularly with customers: answering product questions, submitting bug tickets, and communicating feature requests with the Product team
• Be the customers' best friend at Burt