Customer Service Intern

Tech Spectrum AI Solutions is partnering with its client to hire a motivated and customer-focused Customer Service Representative Intern. This internship is designed for individuals who want to build hands-on experience in customer communication and support systems within a fully remote environment.

Responsibilities:

• Assist in responding to customer inquiries via email, chat, or phone under supervision
• Support customer service team with ticket management and follow-up communication
• Help document customer interactions and update internal systems accurately
• Provide product or service information based on training and client guidelines
• Escalate complex issues to senior support staff as needed
• Participate in team meetings, training sessions, and performance reviews
• Maintain professionalism, empathy, and clarity in all customer interactions

Requirements:

• Strong communication skills with the ability to respond professionally to customers
• Basic understanding of customer service principles
• Ability to multitask and manage time effectively in a remote environment
• Comfort with learning new digital tools, CRM systems, or support platforms
• Positive attitude, eagerness to learn, and ability to work independently
• Must be located in Texas and legally authorized to work in the United States
• Currently enrolled in or recently completed a degree program (Business, Communications, Marketing, or related field preferred)