Manager, Customer Advocacy and insights

Adobe is a company that empowers everyone to create through innovative platforms and tools. They are seeking a Manager of Customer Advocacy and Insights who will capture, synthesize, and activate customer insights across the organization, partnering with various teams to transform customer conversations into actionable insights and compelling narratives.

Responsibilities:

• Aggregate and synthesize customer insights from customer meetings, notes, recordings, and field interactions into clear, actionable narratives
• Build, maintain, and evolve a centralized repository of customer use cases, success stories, and deal deconstructions that can be easily accessed by the field
• Write and distribute win wires and customer success stories that proactively highlight customer outcomes, value realization, and standard methodologies
• Ensure sales teams and cross-functional partners have access to accurate, up-to-date customer insights for reference, enablement, and decision-making
• Translate customer feedback and themes into compelling written and visual communications aligned to organizational priorities and strategy
• Partner closely with Sales leadership, Operations, Enablement, and other cross-functional collaborators to embed customer insights into workflows and initiatives
• Champion and continuously improve the customer insights process, ensuring it is scalable, repeatable, and easy to engage with
• Proactively identify emerging customer trends, challenges, and opportunities, and surface insights that inform strategic discussions
• Represent the voice of the customer across the organization while modeling Adobe’s values and customer-first approach