IT Operations Engineer II (Remote, US)

Openly is a company focused on transforming the insurance industry by enhancing the customer experience through technology and data. They are seeking a proactive IT Operations Engineer II to oversee and optimize their IT environment, manage applications, and lead projects to ensure scalable and secure IT systems.

Responsibilities:

• Administer and manage our IT applications (e.g., Okta, Google Workspace, Slack, Zoom, Jira, Notion) to ensure secure configurations and efficient user access
• Design and implement integrations, workflows, and automations to streamline processes and improve efficiency
• Utilize Python, or no code solutions to automate repetitive tasks
• Utilize Terraform to administer Openly’s IT Infrastructure
• Collaborate with cross-functional teams to identify opportunities for automation and process improvement
• Configure Jira projects, custom fields, permissions, and workflows to align with evolving business requirements
• Maintain access controls, enforce security policies, and ensure data integrity within our technology stack
• Collaborate with IT leadership to define project requirements, scope, timelines, and success metrics
• Lead and coordinate IT projects, leveraging project management methodologies and tools
• Mentor junior IT team members, sharing best practices and fostering a culture of continuous learning
• Document and maintain clear, comprehensive guidelines and procedures of our environment
• Participate in IT support escalations, addressing complex end-user issues and providing advanced troubleshooting
• Proactively identify potential issues, implement monitoring solutions, and coordinate preventive actions
• Maintain effective communication with stakeholders regarding incident status, impact, and resolution progress
• Monitor application performance, troubleshoot issues, and implement enhancements to maintain high availability and optimal user experience

Requirements:

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or relevant certifications
• 4-6 years of experience in IT Engineering, Systems Administration, DevOps, or a related role
• Advanced proficiency with Okta, Google Workspace, Jira, and other SaaS applications
• Proficient in Python or similar languages (e.g., Bash, Javascript)
• Experience with Terraform or other infrastructure-as-code frameworks
• Experience with version control systems (Github, Git, etc.)
• Experience with public cloud infrastructure (e.g. GCP, AWS)
• Ability to build applications and tools that provide and/or use APIs
• Ability to troubleshoot complex technical issues across a variety of systems and platforms