Solutions Engineer

Included Health is a healthcare company focused on transforming healthcare through innovation and empathy. The Solutions Engineer will be responsible for launching and supporting technical solutions for clients, collaborating with various teams to ensure a seamless experience.

Responsibilities:

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients
• Collaborate with internal Engineering teams on customization requests and technical optimizations
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions
• Participate in customer calls and technical discussions with clients and their vendors
• Contribute to ongoing process and systems improvements within the Solutions Engineering team
• Share best practices and learnings to support team growth and project success

Requirements:

• 2+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers
• Strong technical foundation, including proficiency in SQL
• Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences
• Experience working cross-functionally with Product, Engineering, and client stakeholders
• Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment
• B.S. in a technical field or equivalent experience
• Prompt and regular attendance at assigned work location
• Capability to remain seated in a stationary position for prolonged periods
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required
• Capability to work with leadership, employees, and members in an appropriate manner