Principal, Lighthouse Customer Engagement

Intuit is committed to understanding and serving its customers through the Lighthouse program. The Lighthouse Customer Engagement Principal will act as a strategic partner to leadership, ensuring operational excellence and enhancing customer relationships while driving program growth and retention strategies.

Responsibilities:

• Own and deepen relationships with key Lighthouse customers, serving as their primary point of contact
• Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements
• Develop and execute engagement strategies aligned to customer outcomes and business priorities
• Operate with agility in a fast-paced, evolving environment
• Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects
• Navigate and influence across a complex, cross-functional organization to deliver results
• Build and scale the operational infrastructure, processes, and engagement playbooks needed to support Lighthouse program growth with rigor and consistency
• Drive disciplined execution across customer engagements by ensuring clear next steps, stakeholder alignment, and follow-through on commitments
• Identify operational friction across teams and proactively remove barriers to deliver a seamless, high-touch customer experience
• Identify expansion opportunities by uncovering unmet customer needs
• Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth
• Drive retention through proactive engagement and value realization
• Partner with analytics to identify high-value prospects
• Design and execute thoughtful, multi-channel outreach strategies to grow Lighthouse participation
• Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders
• Influence roadmap discussions and advocate for Lighthouse priorities
• Align teams around shared customer outcomes