Principal, Lighthouse Customer Engagement Manager

Intuit is dedicated to understanding and serving its customers through the Lighthouse program, which collaborates closely with select customers to enhance product experiences. The Principal, Lighthouse Customer Engagement Manager will lead relationships with key customers, serving as a trusted advisor, and driving customer success and engagement while influencing product and experience strategy.

Responsibilities:

• Own and deepen relationships with key Lighthouse customers, serving as their primary point of contact
• Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements
• Develop and execute engagement strategies aligned to customer outcomes and business priorities
• Operate with agility in a fast-paced, evolving environment
• Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects
• Navigate and influence across a complex, cross-functional organization to deliver results
• Identify expansion opportunities by uncovering unmet customer needs
• Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth
• Drive retention through proactive engagement and value realization
• Partner with analytics to identify high-value prospects
• Design and execute thoughtful, multi-channel outreach strategies to grow Lighthouse participation
• Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders
• Influence roadmap discussions and advocate for Lighthouse priorities
• Align teams around shared customer outcomes
• Leverage data and insights to inform strategy, measure engagement effectiveness, and drive continuous improvement
• Maintain rigorous tracking of customer touchpoints, commitments, and next steps