TCSEPP Coordinator (Case Manager): Social Work Research & Public Service - UTK

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the Tennessee Child Support Employment and Parenting Program (TCSEPP) Coordinator builds a strong evidence-informed and trauma-informed practice that assists, supports, and advocates for non-custodial parents involved with the child support system. The Coordinator, based in COFFEE County, TN, assists non-custodial parents with overcoming barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives. The Coordinator works with non-custodial parents to promote trust and communication between them and the systems with which they interact as well as with, when possible and appropriate, with the children and custodial parents. The Coordinator also weaves together a supportive network of formal and informal community-based resources for non-custodial parents and provides outreach and education to non-custodial parents and the community-at-large.

This is a grant-funded position and is contingent upon the continued funding of the grant.

 

The TCSEPP Coordinator responsibilities will include, but are not limited to:  

· Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers 

· Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement 

· Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc. 

· Monitor participants’ child support eligibility & payments; program involvement & compliance as well as employment.

· Develop and maintain partnerships with local agencies to assist participants with barriers to employment 

· Attend community interagency meetings to learn about and share available resources and information 

· Participate in partner meetings 

· Provide regular updates to Child Support staff and attorneys on participant progress 

· Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants 

· Participate in job/resource fairs 

· Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports

Required Qualifications

· Experience: Two years of customer/client (case management) experience. In lieu of a degree candidates with two additional years of experience will be considered.

· Education: Bachelor’s Degree

· Must have valid driver’s license, automobile at their disposal, and a current automobile liability policy with continuous coverage.

· Knowledge, Skills, Abilities:

Ability to assess participant needs; Ability to develop positive & trusting relationships with participants and offer emotional support; Ability to positively interact with partners including child support, court, attorneys, etc.; Ability to promote the program to potential participants, partners, and employers; Ability to advocate for participants; Ability to work independently and within a team setting; Ability to travel to multiple counties to serve participants ; Ability to be flexible with respect to changing needs of the project; Excellent oral communication skills; Proficiency with Microsoft Office; Ability to work independently and in team settings; Experience with data management systems

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

· Experience: Experience working with non-custodial parents and/or Employment programs; Experience collaborating with community groups and/or social service organizations.

 

Work Location

· This position is hybrid and requires travel to Coffee County, TN. Applicants must live within one hour of Coffee County, TN.

Compensation and Benefits

· UT market range: 07

· Anticipated hiring range: $50k · 

Find more information on the UT Market Range structure here · Find more information on UT Benefits here

 

Application Instructions

Applications will be reviewed as received and interviews can begin as soon as 7 days from posting.

Interested individuals should provide the following:

· Resume

· Cover Letter

· List of 3 Professional References

About The College/Department/Division

The Social Work Office of Research and Public Service (SWORPS) is an applied research center of the University of Tennessee College of Social Work (CSW). We are a dynamic and close-knit interdisciplinary team of individuals with a shared vision of thriving communities with equitable outcomes for all. We do that by building partnerships that leverage research, technology, and human connection to improve lives in Tennessee and beyond.

Over the past fifty years, SWORPS has worked with local nonprofits such as the United Way of Greater Knoxville, University of Tennessee departments and faculty researchers, state agencies such as the Tennessee Department of Human Services, and federal agencies like the Department of Housing and Urban Development. Our annual portfolio consists of 25-40 sponsored projects spanning a wealth of different content areas, but one common thread -each project contributes one more building block for thriving communities with equitable outcomes for all.

Learn more about SWORPS and some of our programs and resources by visiting our webpage: https://www.sworps.tennessee.edu/

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