Customer Service Representative

Automata Intelligence is looking for a motivated Customer Service Representative to provide remote support to customers throughout Georgia. The successful candidate will handle customer interactions, address service requests, and ensure a smooth and positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, or live chat
• Assist customers with account updates, billing questions, and service requests
• Troubleshoot basic issues and provide solutions
• Maintain accurate records of customer communications
• Meet performance and quality metrics
• Follow company policies and procedures

Requirements:

• High school diploma or GED
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and manage time effectively
• Basic computer proficiency