Motorola Solutions is a global pioneer in professional mobile communication technology, dedicated to helping keep people safer everywhere. The Federal Field Engineer will be responsible for the installation, maintenance, and troubleshooting of mission-critical communication systems, ensuring optimal performance and customer satisfaction.
Responsibilities:
- Execute the setup, programming, assessment, and handover of radio network solutions for Motorola Solutions, encompassing infrastructure such as trunking systems, repeaters, and handheld units
- Manage the post-sale deployment and integration of digital voice and data communication networks
- Identify technical malfunctions, perform complex equipment repairs, and conduct scheduled maintenance both remotely and at customer sites
- Deliver expert technical guidance and training to clients to facilitate effective operation of deployed systems
- Maintain precise and prompt records of all service operations, including system upgrades, maintenance checks, and repairs
- Liaise with engineering, sales, and project management units to achieve high levels of customer satisfaction and project success
- Follow corporate guidelines and rigorous safety standards during all field engineering tasks
- Engage in continuous professional development to stay informed of emerging technologies and industry standards
- Oversee the inventory of specialized tools and components necessary for field assignments
- Participate in an on-call schedule to provide around-the-clock support for essential communication infrastructure
- Offer specialized technical support for complex applications, including software-based electronics troubleshooting and the optimization of RF and Broadband architectures like digital P25 systems
- Serve as the Lead Federal Field Engineer for major system initiatives, coordinating team efforts and providing mentorship to junior engineering staff
- Perform precise system tuning, programming, and performance testing while finalizing all project documentation
- Collaborate with technical support and product teams to analyze and resolve system defects during the deployment and maintenance phases
- Generate weekly status reports detailing field activities and project milestones
- Utilize trend analysis to conduct preventive maintenance routines that ensure continued system reliability
- Engineer solutions for complex technical hurdles identified during system support or hardware upgrades
Requirements:
- Academic background in Electronics, Electrical Engineering Technology, Telecommunications, or a related field (Associate's degree required; Bachelor's preferred)
- At least 2 years of professional experience in radio communication systems or similar electronic equipment maintenance and installation
- Comprehensive grasp of RF principles, network protocols, and two-way radio systems including P25, DMR, and TETRA
- Competence with multimeters, service monitors, spectrum analyzers, and other standard test equipment
- Advanced analytical and troubleshooting abilities with a focus on methodical problem resolution
- Exceptional verbal and written communication skills to convey technical details to varied audiences
- Effective time management and the ability to operate autonomously in field environments
- Physical ability to handle 50-pound equipment and work in various, sometimes adverse, outdoor settings
- Complete familiarity with modern technology and contemporary troubleshooting methodologies
- Expertise in wired systems (LAN/WAN), including the installation and maintenance of cabling, routers, switches, and firewalls
- Capability to maintain and troubleshoot server hardware, operating systems, and software infrastructure
- In-depth knowledge of antenna networks, receivers, and transmitters within R.F. systems
- Knowledge of packet-switching techniques, dedicated data circuits, and standard telephony
- Strong digital literacy, including proficiency in MS Office (Word, Excel, Outlook, Access) and Google Suite
- High level of self-motivation and the ability to work without direct supervision
- Ability to remain calm and resolve client issues efficiently during high-pressure scenarios
- Proven experience with logging systems, RF interfaces, and diverse networking hardware
- Qualified candidates should possess high-level technical expertise and a minimum of 6 years of experience with the following: Motorola Base Stations (including GTR series and Quantars), Dispatch Consoles (MCC7500, MCC7500E, MCC7100, and Gold Elite), T1 Circuits and Channel Banks, Configuration of computer IP networks
- Must be a US Citizen and able to obtain background clearance as required by a US government customer
- Must have a current, valid driver's license and no traffic violations
- Preferred industry certifications such as Network+, CompTIA A+, ETA, or specific manufacturer training
- Network+, Security+, or similar relevant networking certification is highly desirable
- Experience with RF infrastructure, ASTRO systems, LMR, P25, and dispatch consoles
- Preference is given to those with experience in RF Infrastructure Technologies such as Motorola SmartZone, ASTRO Conventional, and Trunked systems
- Proficiency with essential test equipment—including T1 Test Sets, Communication System Analyzers, and Digital RF Power Meters—is mandatory