Federal Field Engineer - DoD

Motorola Solutions is a global pioneer in professional mobile communication technology, dedicated to helping keep people safer everywhere. The Federal Field Engineer will be responsible for the installation, maintenance, and troubleshooting of mission-critical communication systems, ensuring optimal performance and customer satisfaction.

Responsibilities:

• Execute the setup, programming, assessment, and handover of radio network solutions for Motorola Solutions, encompassing infrastructure such as trunking systems, repeaters, and handheld units
• Manage the post-sale deployment and integration of digital voice and data communication networks
• Identify technical malfunctions, perform complex equipment repairs, and conduct scheduled maintenance both remotely and at customer sites
• Deliver expert technical guidance and training to clients to facilitate effective operation of deployed systems
• Maintain precise and prompt records of all service operations, including system upgrades, maintenance checks, and repairs
• Liaise with engineering, sales, and project management units to achieve high levels of customer satisfaction and project success
• Follow corporate guidelines and rigorous safety standards during all field engineering tasks
• Engage in continuous professional development to stay informed of emerging technologies and industry standards
• Oversee the inventory of specialized tools and components necessary for field assignments
• Participate in an on-call schedule to provide around-the-clock support for essential communication infrastructure
• Offer specialized technical support for complex applications, including software-based electronics troubleshooting and the optimization of RF and Broadband architectures like digital P25 systems
• Serve as the Lead Federal Field Engineer for major system initiatives, coordinating team efforts and providing mentorship to junior engineering staff
• Perform precise system tuning, programming, and performance testing while finalizing all project documentation
• Collaborate with technical support and product teams to analyze and resolve system defects during the deployment and maintenance phases
• Generate weekly status reports detailing field activities and project milestones
• Utilize trend analysis to conduct preventive maintenance routines that ensure continued system reliability
• Engineer solutions for complex technical hurdles identified during system support or hardware upgrades

Requirements:

• Academic background in Electronics, Electrical Engineering Technology, Telecommunications, or a related field (Associate's degree required; Bachelor's preferred)
• At least 2 years of professional experience in radio communication systems or similar electronic equipment maintenance and installation
• Comprehensive grasp of RF principles, network protocols, and two-way radio systems including P25, DMR, and TETRA
• Competence with multimeters, service monitors, spectrum analyzers, and other standard test equipment
• Advanced analytical and troubleshooting abilities with a focus on methodical problem resolution
• Exceptional verbal and written communication skills to convey technical details to varied audiences
• Effective time management and the ability to operate autonomously in field environments
• Physical ability to handle 50-pound equipment and work in various, sometimes adverse, outdoor settings
• Complete familiarity with modern technology and contemporary troubleshooting methodologies
• Expertise in wired systems (LAN/WAN), including the installation and maintenance of cabling, routers, switches, and firewalls
• Capability to maintain and troubleshoot server hardware, operating systems, and software infrastructure
• In-depth knowledge of antenna networks, receivers, and transmitters within R.F. systems
• Knowledge of packet-switching techniques, dedicated data circuits, and standard telephony
• Strong digital literacy, including proficiency in MS Office (Word, Excel, Outlook, Access) and Google Suite
• High level of self-motivation and the ability to work without direct supervision
• Ability to remain calm and resolve client issues efficiently during high-pressure scenarios
• Proven experience with logging systems, RF interfaces, and diverse networking hardware
• Qualified candidates should possess high-level technical expertise and a minimum of 6 years of experience with the following: Motorola Base Stations (including GTR series and Quantars), Dispatch Consoles (MCC7500, MCC7500E, MCC7100, and Gold Elite), T1 Circuits and Channel Banks, Configuration of computer IP networks
• Must be a US Citizen and able to obtain background clearance as required by a US government customer
• Must have a current, valid driver's license and no traffic violations
• Preferred industry certifications such as Network+, CompTIA A+, ETA, or specific manufacturer training
• Network+, Security+, or similar relevant networking certification is highly desirable
• Experience with RF infrastructure, ASTRO systems, LMR, P25, and dispatch consoles
• Preference is given to those with experience in RF Infrastructure Technologies such as Motorola SmartZone, ASTRO Conventional, and Trunked systems
• Proficiency with essential test equipment—including T1 Test Sets, Communication System Analyzers, and Digital RF Power Meters—is mandatory