Technical Support Engineer (OpenShift, Ansible Automation Platform, RHEL)

TEKsystems is a leading provider of business and technology services. They are seeking a Senior Technical Support Engineer to serve as the first line of advanced technical support for federal customers using enterprise Linux and cloud-native technologies.

Responsibilities:

• Actively working customer support queues
• Resolving backlog tickets
• Participating in structured training programs
• Participate in an on-call/pager rotation

Requirements:

• 6+ years working in and troubleshooting enterprise OpenShift (Kubernetes), AAP (Ansible Automation Platform), and/or RHEL environments
• High level of RH OS (RHEL and other flavors) experience and using tools such as curl, strace, wireshark, and kernel crash analysis
• Must be a self starter - they want someone that wants to better themselves to better support clients
• Must have a minimum of 1 of these active certifications: RHCSA, RHCE, Red Hat OpenShift Certified Specialist in OpenShift Administration, Red Hat Certified Specialist in Ansible Automation, Certified Kubernetes Administration