Solutions Engineer

Turnkey is a company focused on providing wallet infrastructure for the next era of the internet. The Solutions Engineer will work directly with customers during the pre-sales phase, guiding technical decision-making and developing integration plans while collaborating with various teams to enhance the customer experience.

Responsibilities:

• Work directly with customers in the pre-sales phase to evaluate their use cases and guide technical decision-making
• Design and prototype lightweight integration examples using Turnkey's APIs and SDKs
• Join technical calls to answer questions around security architecture, enclave infrastructure, and developer workflows
• Develop integration plans for customers and collaborate with the Customer Support team in their implementation
• Own post-sales integration work alongside customers from kickoff through go-live
• Contribute to customer-facing materials: sample code, technical diagrams, implementation guides, whitepapers
• Collaborate with Sales, Product, and Engineering to scope integration paths and unblock deals
• Assist in completing security, infrastructure, and architecture due diligence forms
• Capture technical feedback and relay product feature gaps back to the internal team
• Contribute to the ongoing improvement of our developer experience, including flagging gaps in documentation or SDKs

Requirements:

• 2+ years of experience in a customer-facing technical role, such as solutions engineering, sales engineering, or developer advocacy
• Strong cryptocurrency knowledge — wallets, signing flows, on-chain mechanics — beyond surface-level familiarity
• Proficiency with TypeScript and modern developer tooling (e.g., GitHub, REST APIs)
• Familiarity with cloud architecture concepts and security best practices, such as AWS
• Strong written and verbal communication skills, with the ability to clearly explain and visualize technical concepts to both engineers and business stakeholders
• Self-starter attitude and comfort navigating ambiguity in a fast-paced startup environment
• High technical empathy — you understand what it's like to be on the other side of the API
• Experience working in the Web3 ecosystem — wallets, protocols, or smart contracts
• Understanding of security best practices, including TEEs, key management, or secure signing flows
• Familiarity with observability tools like Grafana or similar
• Prior experience contributing to or working alongside developer products or platforms
• Demonstrated comfort using AI tools (Cursor, Claude, etc.) to accelerate PoC development and demo creation