Salesforce Business Analyst

General Dynamics Information Technology is a global technology and professional services company delivering consulting and mission services. They are seeking a Salesforce Business Analyst to support the Centers for Medicare & Medicaid Services (CMS) by collecting business requirements and creating system documentation to support business and IT activities.

Responsibilities:

• Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet the business needs
• Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation
• Performing fit-gap analysis between Salesforce functionality and customer requirements
• Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions
• Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories
• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives and to provide assistance with technical inquiries related to system implementations, as needed
• Breaking down roadmaps into epics and decompose into user stories
• Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met
• Listing out risks and constraints in relation to identified requirement
• Working with stakeholders and the project team to prioritize the backlog
• Providing additional support and guidance to clients during the implementation phase, to include development of training resources
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes
• Documenting and communicating reporting requirements, rules and methodologies for data collection and analysis
• Preparing and conducting analysis of data for system requirements, to determine the performance and health of a system or network, and other needs
• Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Presenting data in briefing and other formats to internal teams and CMS
• Recommending changes to the overall system or network to ensure service to the customer
• Serve as primary contact with the Subject Matter Experts
• May coach and mentor other Business Analysts

Requirements:

• Bachelor's degree or higher and 5+ years of relevant experience
• 5 + years of related experience
• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements and writing using the Gherkin method
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• Demonstrated ability to convey ideas or requirements in written form, as well as the ability to understand and incorporate written feedback
• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint
• Proficient using MS Office, including Word, Excel, and PowerPoint
• Experience working in a Scrum and/or SAFe Agile environment
• Proficient designing and building reports
• Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Ability to prioritize and multitask between multiple projects and both business and technical stakeholders
• Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce certification will be verified on Trailhead
• Must have lived in the United States at least three (3) out of the last five (5) years
• Candidate must be willing and able to obtain a CMS Public Trust clearance
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self-motivated, well-organized and strict attention to details
• Ability to understand and manage customer expectations and software implementation methodology
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently
• Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist
• Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/health care experience
• Experience working with data and completing data analysis activities
• Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application