Account Manager

Glimpse is the leading AI platform for CPG brands, automating critical back-office workflows. The Account Manager will own the commercial success of existing customers, driving Net Revenue Retention and Gross Revenue Retention while building relationships and processes for account management as the company scales.

Responsibilities:

• Own and grow a portfolio of CPG accounts, serving as the primary commercial point of contact post-sale
• Drive NRR and GRR by proactively identifying expansion opportunities, managing renewals, and mitigating churn risk
• Build and maintain executive-level relationships across Finance, Accounting, Operations, Sales and C-suite stakeholders at customer organizations
• Develop data-driven business reviews (QBRs/EBRs) that quantify the ROI Glimpse delivers — translating platform activity into a compelling value narrative that fuels business growth for customers
• Identify upsell and cross-sell opportunities then close
• Work with AM Leadership to build the AM infrastructure: design playbooks, templates, and scalable processes for account management as Glimpse grows
• Collaborate with Product to surface customer feedback and translate field insights into roadmap input
• Track and report on key account health metrics; flag risks early and own the remediation plan