Senior ER Partner

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Functions of the Role:

As a Senior HR Partner within the Employee Relations, you will play a crucial role in aligning HR strategies with business objectives by partnering with HR leaders and the Legal team. You will provide expert coaching and guidance on complex matters including HR compliance, performance management, corrective actions, policy violations, and bespoke employment issues. You will lead and conduct thorough investigations into escalated issues such as performance disputes and workplace disagreements, working closely with the Legal team to address substantial risks to the company. Additionally, you will identify and mitigate compliance risks with local, state, and federal laws, ensuring the organization adheres to all legal and regulatory requirements.

Role and Responsibilities:

• Lead and conduct comprehensive internal investigations for complex behavioral and culture-related issues, ensuring timely and thorough documentation and reporting.
• Collaborate extensively with the Legal team to escalate high-risk issues and train HR team members in advanced investigation techniques.
• Identify and drive opportunities for compliance education and training, partnering with Centers of Excellence (COEs) to deliver impactful programs for managers and business leaders.
• Lead HR projects, providing strategic guidance to ensure adherence to data and process compliance.
• Oversee audits of HR policies and documents, ensuring alignment with applicable laws and regulations.
• Provide strategic insights through investigation case data and trend analysis, offering actionable feedback to reduce organizational risk.
• Develop and refine frameworks for managing internal allegations and claims, enhancing processes, tools, and reporting mechanisms.
• Collaborate with senior HR and legal leaders on critical employee relations matters, providing strategic advice and consultation.
• Support mergers and acquisitions by harmonizing policies and identifying synergies.
• Manage complex ER cases with precision, ensuring timely case entry and tracking.
• Advise on policy interpretation and position eliminations, providing strategic consultation to HR and business leaders.
• Coach and influence HR leaders on interventions to mitigate employee relations risks, enhancing organizational culture.
• Facilitate advanced training sessions to build employee relations capabilities among HR professionals and managers.
• Guide managers on performance management strategies, aligning with company philosophy and practices.
• Promote deep understanding and compliance with company policies and employment laws through strategic coaching and training initiatives.

Qualifications

Skills:

• Expertise in conducting complex employee relations investigations with a strategic, customer-first approach.
• In-depth knowledge of employment laws and HR compliance, including EEO, Data Privacy, FLSA, EPA, and FMLA.
• Strong consultative, coaching, and conflict resolution skills, with the ability to influence diverse audiences and articulate complex issues.
• Proven track record in managing multiple high-impact projects with strong prioritization and time management skills.
• Strong business acumen, decision-making, and root cause analysis capabilities.
• Exceptional communication skills, with the ability to write comprehensive reports and effectively present findings to senior leadership.
• Strong problem-solving and critical thinking skills, with a proactive approach to sharing insights and challenging assumptions.
• Ability to assess and manage sensitive employee relations issues with confidentiality and objectivity, determining when legal escalation is necessary.
• Proven ability to exercise sound judgment in balancing time constraints and the need for resolution.

Education and Experience:

• Bachelor's degree preferred.
• 10+ years of progressive experience in HRBP, employee relations, and compliance roles.
• Experience in the medical device, life sciences, or related industries is preferred.
• Proficiency in HR Information Systems and case management software. Prior Service Now experience preferred.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.