Business Systems Analyst

Figma is a company on a mission to make design accessible to all. As a Business Systems Analyst, you will play a crucial role in designing and building Figma's Accounting systems landscape, focusing on corporate accounting, procurement, tax, and payroll workstreams.

Responsibilities:

• Monitor and triage support requests from Accounting and Finance teams using Slack and Asana
• Investigate and resolve issues or escalate to the appropriate teammate based on complexity and ownership matrix
• Provide end-user support in NetSuite, focusing on saved searches, reporting, and minor customizations (e.g., forms, records, workflows)
• Collaborate closely with Revenue, Corporate, and International Accounting partners on daily and month-end system needs
• Maintain clear documentation for support processes, system changes, and known issues
• Contribute to small-scale systems improvements and operational efficiency projects

Requirements:

• A background in Accounting or related field, with a solid understanding of accounting principles
• 3+ years of experience working in or closely with Accounting teams at a SaaS or tech company
• Hands-on experience with NetSuite or similar ERP platforms (e.g., creating reports, saved searches, navigating workflows)
• Excellent organizational and communication skills
• Curiosity, attention to detail, and a desire to support teams and systems at scale
• Experience implementing or supporting ZoneBilling
• Consulting experience in systems implementation or integrations
• Experience supporting Stripe, Avalara, or Tesorio
• Familiarity with Zip, Coupa, or similar procurement tools
• Exposure to system support or help desk operations, with an understanding of accounting operations in a public or pre-IPO company environment