Director of Customer Success - Identity Security- South East

Saviynt is a leader in identity security, providing an AI-powered identity platform that safeguards digital assets for organizations. The Director of Customer Success will lead a team to enhance customer loyalty and adoption of Saviynt’s products, focusing on driving value-based outcomes and ensuring customer satisfaction.

Responsibilities:

• Develop and execute a comprehensive Customer Success strategy aligned with Saviynt s business objectives
• Establish clear goals and KPIs for the Customer Success team to drive partner satisfaction, retention, and growth
• Collaborate with executive leadership to ensure Customer Success initiatives support overall company strategy and goals
• Lead, mentor, and grow a high-performing Partner Success team, including managers and PSMs
• Foster a collaborative and inclusive team culture focused on continuous improvement and partner advocacy
• Provide regular coaching and professional development opportunities to team members
• Build and maintain strong, long-lasting relationships with key partners
• Serve as an escalation point for partner issues and work cross-functionally to drive resolution
• Develop and implement programs to proactively engage and support partners, ensuring their success with Syncro’s products and services
• Oversee the implementation and optimization of Customer Success processes and tools to ensure scalability and efficiency, especially as it relates to a digital first approach to customer success
• Monitor and analyze partner success metrics to identify trends, risks, and opportunities
• Ensure consistent and effective communication of customer feedback to product, marketing, and sales teams to drive continuous improvement
• Own and drive the renewal and expansion numbers, ensuring that revenue goals are met and exceeded
• Develop strategies to maximize renewals and identify opportunities for expansion within the partner base
• Collaborate with sales and finance teams to accurately forecast renewals and expansion revenue
• Advocate for partners internally, ensuring their needs and feedback are prioritized in product development and strategy
• Identify opportunities for partners to expand their use of Syncro’s products and services, driving mutual growth
• Develop and execute partner training and enablement programs to maximize product adoption and value realization