Customer Success Manager, Instrument and Equipment Services – NAM

Thermo Fisher Scientific is a leading company in the field of scientific instrumentation and services. They are seeking a Customer Success Manager focused on selling service products and building strong customer relationships to achieve financial goals.

Responsibilities:

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions
• Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%
• Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business
• Actively acquire and consult with existing and new customers for the sale of service products
• As required, prepare sales reports, statistics, and forecast summaries
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information
• Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads

Requirements:

• Bachelor's degree in Business, Science, Finance or equivalent work experience preferred
• 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
• Capable of prioritizing, being effective, and strong negotiation skills
• Prior experience in similar roles (sales, tele sales, sales administration) in a corporate/matrix organization is preferred
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities
• High self-motivation, team spirit, flexibility, and a positive demeanor
• Knowledge in the field of instrumental analytics/life sciences
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems
• Ability to travel to customer locations up to 25%; includes overnight travel
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement