Customer Success Implementation Lead, Uber for Business

Uber is seeking a Customer Success Implementation Lead to work with Enterprise and Mid-Market customers, ensuring successful onboarding of new products and long-term satisfaction. The role involves designing implementation strategies, delivering training, and collaborating with cross-functional teams to enhance customer engagement and retention.

Responsibilities:

• Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long-term value
• Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer's existing programs and workflows
• Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices
• Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver a smooth, timely, and effective rollout
• Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral
• Oversee end-to-end technical setup, including account configuration, integrations (API/SFTP/Expense), and support for billing or reporting workflows
• Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves
• Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth