Solutions Engineer

Hussmann Corporation is a global leader in commercial refrigeration equipment, providing solutions for the food retailing industry. As a Solutions Engineer, you will drive innovation by crafting and fortifying the enterprise's data platform while supporting IT discussions and integrations with retailers.

Responsibilities:

• Support complex IT and Info Sec discussions with retailers throughout the sales process and completion of customer RFPs
• Provide Support as the IT resource for Aperion accounts
• Act as the Primary IT resource for SMB accounts
• Support the OPS Team with executing integrations with retailers during implementation and rollout
• Provide professional services to existing customer base for additional integration work beyond retailer’s availability and capabilities post rollout
• Develop integrations in conjunction with Aperion alliance partners to support the Aperion alliance network
• Deliver Level 1 and Level 2 technical support to customers, ensuring timely issue resolution and exceptional service
• Support the development and maintenance of the Aperion software platform utilizing data and integration from alliance partners
• Become the SME on all solutions in Aperion’s portfolio and provide continuous training to the internal sales and ops teams
• Coordinate closely with Sales Support function and Service Resources to provide solution design in accordance with customers’ business requirements and support sales team to position infrastructure management services solution proactively
• Other responsibilities as assigned

Requirements:

• Bachelor's degree in Computer Science or a related field
• Minimum of five years of relevant industry experience or equivalent
• Advanced software development skills in multiple programming languages (Required: Python, JavaScript, C#)
• Strong ability and willingness to learn additional languages as needed
• Proficient in data analytics with the ability to collect, process, and interpret complex datasets to drive informed business decisions
• Experience in developing and implementing integrations using APIs from strategic alliance partners
• Food retail experience/knowledge to be able to participate in discussions with C Suites and retail tech teams
• Ability to effectively translate complex technical concepts for clear communication across all levels and departments
• Must be able to work in a fast-paced environment managing multiple projects
• Proficient in Word, Excel, Outlook
• Advanced verbal and written communication skills
• Ability to prioritize and re-prioritize quickly and has a sense of urgency
• Knowledge of info security practices and adhering to corporate requirements
• Ability to travel 15-20%
• Master's degree