Salesforce Business Analyst (Service Cloud)
Mountain View, California, United States of America
Contract
1 week ago
Key skills
SalesforceJiraConfluenceAgileScrumChange ManagementFigmaWireframingCommunicationCollaboration
About this role
HIGH PRIORITY Salesforce Business Analyst (Service Cloud)
Location: Mountain View, CA (Onsite/Hybrid)only local
Experience: 13+ Years
Telecom Industry Experience MUST
Visa : Except OPT and CPT,H1B,any visa will work
before RTR Passport mandatory (Apply only if you can share PP No.
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MUST HAVE (NO EXCEPTIONS)
Submit only strong Telecom + Salesforce Service Cloud BA profiles
10+ years Salesforce BA (Service Cloud focus)Must
Strong Functional BA & workflow/process optimization must
3 yrs Telecom / Fiber Installations domain (MANDATORY)
Experience with:
o TR-143 testing Must
o Router / ONT provisioning Must
o Customer-prem installations
Tools: Jira, Confluence, Lucidchart, Salesforce Console
Strong stakeholder communication & collaboration
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KEY RESPONSIBILITIES
Lead requirements gathering & user story creation
Analyze technician workflows & drive automation
Design functional solutions & UI wireframes
Define test scenarios & validation logic
Support UAT, release validation & change management
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NICE TO HAVE
Salesforce Certifications (Admin / Service Cloud / BA)
Agile / Scrum experience
Wireframing tools (Figma / Balsamiq)