Senior Product Marketing Manager - Voice & Digital Engagement

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are looking for a Senior Product Marketing Manager for voice and digital channel engagement who will serve as the external 'voice of the product' and craft strategic messaging while collaborating with product, marketing, and sales teams.

Responsibilities:

• Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers
• Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption
• You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages
• Conduct research to understand rivals' strengths, weaknesses, and opportunities
• You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages
• You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities
• Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future
• Represent Five9 at events, webinars, and other customer-facing activities

Requirements:

• 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions
• Bachelor's degree in Business or Marketing Management, MBA preferred
• Strong communication skills, including excellent verbal, written, and presentation skills
• Adept at working cross-functionally
• Fast learner, detail-oriented, and must enjoy fast-paced work environments
• MBA preferred