Key skills
AI modelsMonitoringobservability ecosystemCloud native toolsDevOps toolsCloud computingCustomer Success ManagementTechnical Account ManagementCRM softwareTrainingenablementProject managementProblem-solving mindsetAIKubernetesCRMProject ManagementCommunicationCollaborationPresentation SkillsCustomer SuccessSales
About this role
Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. They are seeking an experienced Customer Success Manager who will connect deeply with technical customers to understand their DevOps challenges and deliver value, ensuring successful implementation and adoption of their solutions.
Responsibilities:
- Ensure that customers fully leverage Komodor's AI SRE and cost optimization capabilities, Accelerating MTTR and optimizing Kubernetes costs
- Navigate a diverse customer portfolio, bringing a point of view to each customer interaction on where value is being left on the table
- Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem
- Retain and grow customer engagement by identifying opportunities to extend our reach and value
- Work in collaboration with Komodor's product, solutions, and sales teams to amplify customer demand
Requirements:
- Bachelor's degree in Computer Engineering or a related field (or equivalent work experience)
- Proven experience working with Engineering and DevOps professionals on customer side
- Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona
- Fluency in AI (models/skills/pipelines) required
- Working knowledge of the monitoring/observability ecosystem is required
- Working knowledge of cloud native/DevOps tools and Cloud computing - Big plus
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
- Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and “can-do” attitude
- Great presentation skills and bias to communicating value and impact
- Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption
- Excellent organizational and project management skills required
- Proficiency in CRM software, product usage and other CS related tools
- Demonstrated ability to collaborate and work effectively in a team environment
- You're proactive and drive meaningful outcomes with customers