Implementation Project Manager

Granicus is a company dedicated to transforming the Govtech industry by connecting governments with their constituents. The Implementation Project Manager will lead and execute projects related to Granicus’ Software as a Service (SaaS) solutions, managing complex projects for public sector clients and coordinating cross-functional teams to ensure successful project delivery.

Responsibilities:

• Manage complex mission driven projects for public sector clients
• Experience managing Web projects and working with distributed/remote teams
• Own the project scope, timeline, and budget
• Responsible for coordination of cross-functional teams to best serve Granicus customers
• Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Serve as an innovator to strengthen the value of Services projects and to expand offerings
• Provide expertise as a trusted advisor to internal resources, customers and partners
• Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
• Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
• Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
• Survey and analyze customer satisfaction of projects delivered by department
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Requirements:

• Minimum of 3 years of experience overseeing complex projects
• Experience managing projects and working with distributed/remote teams
• Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
• Commitment to maintain and exceed Granicus' standard of excellence in project management, deliverables and personnel
• Enjoy managing simultaneous projects in a fast-paced environment
• Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
• Demonstrated project management experience, or any equivalent combination of education and work experience
• Proficient use of CRM solutions (Salesforce preferred)
• Proficient use of project management solutions
• Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
• Possess superior communication (oral and written) and analytical skills
• Experience monitoring, auditing, coordinating and executing web accessibility updates, including familiarity with accessibility standards, testing tools, and remediation workflows in web-based environments