Customer Success Lead

AfterQuery is a company that builds training data and evaluation infrastructure for AI labs. They are seeking a Customer Success Lead to deepen and expand relationships with customers, ensuring they maximize value from products and identify growth opportunities.

Responsibilities:

• Support and expand relationships with existing AI lab and enterprise customers
• Conduct regular business reviews and strategic check-ins with key stakeholders at client organizations
• Identify and drive expansion opportunities within existing accounts including new use cases, teams, or product lines
• Work cross-functionally with operations and engineering teams to ensure customer requirements are met and feedback is incorporated
• Develop and execute customer success playbooks, onboarding sequences, and account growth strategies
• Monitor customer health metrics, usage patterns, and satisfaction scores to proactively address issues
• Create and facilitate customer advisory boards, user groups, and feedback sessions to inform product roadmap