Nerdio is a company dedicated to simplifying IT professionals' lives and maximizing their Microsoft cloud investments. They are seeking a Senior Customer Marketing Manager to lead customer expansion marketing programs, focusing on driving cross-sell and upsell revenue by collaborating with various teams and leveraging data-driven insights.
Responsibilities:
- Own the customer marketing strategy and roadmap focused on cross-sell and upsell growth across the customer lifecycle
- Build and maintain an account-based expansion framework aligned to customer segmentation, product adoption, firmographics, and growth potential
- Establish clear program priorities, success metrics, and execution plans in close partnership with Customer Success and Sales leadership
- Own customer marketing budget and make data-driven investment decisions to maximize expansion pipeline ROI
- Design, launch, and optimize targeted expansion campaigns for priority customer segments and strategic accounts
- Translate account plans and product expansion goals into actionable marketing plays — including lifecycle emails, digital touchpoints, event invitations, webinars, and direct outreach
- Activate existing marketing channels and assets (lifecycle, email, events, webinars, content, digital, product marketing, partner programs) to reach customers at the right moment
- Identify gaps in tooling, data, or assets and work cross-functionally to close them
- Use customer data, product usage signals, intent data, and pipeline data to identify expansion opportunities and prioritize target accounts
- Define success metrics and build reporting frameworks to track expansion pipeline, revenue influence, engagement rates, and program ROI
- Develop dashboards and analysis that inform prioritization, optimization, and executive reporting
- Continuously test, iterate, and refine programs based on performance
- Serve as the primary marketing partner to Customer Success leadership for expansion (cross-sell and upsell) initiatives
- Collaborate with Sales, RevOps, Marketing Ops, Demand Gen, and Product Marketing to align messaging, targeting, and execution
- Provide expansion insights and campaign performance data to stakeholders and leadership on a regular cadence
Requirements:
- 7+ years of experience in B2B marketing, with significant experience in customer marketing, lifecycle marketing, account-based marketing, or expansion-focused roles
- Proven track record of driving cross-sell and upsell pipeline and revenue in a SaaS or recurring-revenue business
- Strong analytical and operational skillset; comfortable working directly in CRM, marketing automation, BI tools, and customer data platforms
- Experience designing and executing account-based marketing programs for existing customer segments
- Ability to operate as a senior IC, balancing strategic program planning with hands-on execution
- Excellent written and verbal communication skills; comfortable presenting to and partnering with senior stakeholders
- Experience managing program budgets and making data-driven investment decisions
- Comfort with and willingness to use AI tools to maximize impact and efficiency
- Experience in a high-growth SaaS or cloud technology company
- Familiarity with Microsoft Azure, AVD, Windows 365, or similar cloud infrastructure ecosystems
- Experience working with or alongside a Customer Success function in a renewal/expansion motion
- Background with intent platforms and customer data tools (e.g., 6sense, Gainsight, Totango, or similar)
- Experience with HubSpot, Salesforce, and marketing analytics platforms