REVELxp - Digital Operations Systems Analyst, Winston-Salem

Description

ABOUT REVELXP

REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team! 

We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation.  We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.  

OVERVIEW

We are looking for a highly detail-oriented Digital Operations Systems Analyst to assist with managing and optimizing our ERP & digital platforms. This role is crucial for ensuring seamless operations, enhancing the customer experience, and leveraging data and systems to drive sales performance.

TOP PRIORITIES

• Ecommerce Management: Own and oversee ecommerce stores for assigned sports      properties, including data management, setup, merchandising, customer      experience, and reporting & analytics.
• Team Support and Collaboration: Support business divisions and property-specific      teams in maximizing sales and management features of digital platforms.
• Data Integrity and Technical Support: Maintain data integrity and ensure seamless      system connections.
• Technical Systems & Integration Management: Help support connectivity between ERP, CMS,      e-commerce, and marketing tools.

RESPONSIBILITIES

• Data Management
  • Assist with setup of ecommerce events, items, and products.
  • Create & upload templated data into any one of our primary systems including NetSuite, Shopify and others.
  • Collaborate with teams and leaders to source necessary information and provide ongoing administrative management and       monitoring of inventory levels.
  • Analyze large amounts of data to provide insight & ensure data integrity.
• System Maintenance
  • Ensure seamless connectivity and syncing with ERP and other necessary systems, working closely with customer data, technology, and finance teams.
  • Maintain integrations between the Company’s various system (e.g., ERP, CMS, e-commerce, email marketing).
  • Conduct regular reviews of data and error logs to resolve issues (e.g., order sync issues), including regular meetings with cross-functional teams to identify and correct problems promptly.
  • Troubleshoot technical issues across the digital tech stack.
• Training & Support
  • Regularly review items and orders to ensure data continuity between systems.
  • Collaborate & train other team members on new functionality and resolving common user errors.
  • Support ecommerce system, providing platform and sales training to team members.
• Customer & Client Support
  • Provide technical customer service to customers, handling inbound calls and responding to inquiries.
  • Assist with the creation and distribution of digital client communications.
• General Support
  • Other duties as assigned.

Requirements

QUALIFICATIONS

• Proven experience in ecommerce, digital operations, business analyst or a similar role.
• Highly detail-oriented with excellent organizational and project management skills.
• Intermediate level skills, or above, with Microsoft Excel.
• Experience managing large amounts of data

PREFERRED SKILLS

• Basic understanding of ERP systems and their integration with ecommerce platforms.
• Experience working with a variety of modern business systems including, but not limited to NetSuite, Shopify, Klaviyo,      PowerBI, or complex custom websites.
• Strong communication skills and ability to work collaboratively in a team environment.
• Ability to meet tight deadlines that may be outside of normal work hours.