Operations Implementation Business Analyst

EXL is a leading data analytics and digital operations and solutions company. The Operations Implementation Business Analyst is responsible for managing and executing the implementation of operational processes, systems, and client solutions, ensuring smooth onboarding and integration for new clients and products.

Responsibilities:

• Develop and maintain detailed project plans, timelines, and documentation
• Identify project dependencies and critical paths to ensure successful delivery
• Escalate issues and risks proactively and recommend mitigation strategies
• Create end-to-end implementation of operating guidelines, process documentation/SOPs and workflows
• Assist in training materials and knowledge transfer sessions for business users
• Coordinate with internal teams (Product, Technology, Compliance, Client Services) to ensure timely and accurate delivery
• Ensure operational readiness for call center, processing teams, finance and accounting and compliance teams for day 1 processing and throughout the hypercare stage
• Conduct post-implementation reviews to assess success and identify areas for improvement
• Document and validate business requirements for client onboarding, conversions, and new product launches
• Analyze legacy data sets and field mappings to inform system design and configuration
• Validate account data and reconcile discrepancies across platforms
• Assist in the development of reports and dashboards using SQL and Excel
• Serve as a liaison between clients, internal departments, and third-party vendors
• Facilitate training sessions and workshops for clients and internal teams
• Build and maintain strong relationships with stakeholders to ensure alignment and satisfaction
• Ensure implementations comply with regulatory requirements and internal standards
• Create and complete UAT/BET testing and quality assurance efforts during system rollouts
• Document ongoing quality audit processes

Requirements:

• Bachelor's degree in Business, Finance, Information Systems, or related field or equivalent work experience
• 3–5 years of experience in financial services, life insurance, annuity, TPA operations, or implementation roles
• Familiarity with life and annuity products (Whole Life, Term, UL, VUL, SPIA, Deferred Annuities, Riders, etc.)
• Strong understanding of third-party administration functions and compliance requirements
• Experience with policy administration systems (LifePRO, ALIP, DXC, or similar)
• Excellent communication, analytical, and organizational skills
• Strong skills in data analysis, Excel, and reconciliation techniques
• Exposure to testing cycles (UAT/BET), defect management, and conversion projects
• Knowledge of operational risk, compliance requirements, and SOC1 controls a plus
• Strong interpersonal skills with ability to work in multi-geo teams (US/India)