Manager, International Account Management (North America Market)

Docusign is a company that brings agreements to life, serving over 1.5 million customers globally. The Manager, Account Management role is focused on relationship management and client satisfaction, requiring a proven record in revenue retention and growth within assigned accounts.

Responsibilities:

• Meet or exceed maintenance and cloud sales objectives and quotas
• Develop a renewal strategy and plan to retain and grow assigned business
• Review metrics to help identify and close open and up-sell opportunities
• Manage a team of renewal specialists to ensure goals are being met and business followed up on
• Develop and manage sales forecasts via Salesforce.com in line with set targets, strategic plans, and operating budgets
• Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Negotiate terms that result in favorable outcomes for both Docusign and clients
• Participate in internal customer strategic account process, ratifying account details and working with Adoption Services in identifying customers that need focus
• Liaise cross-functional teams in a professional manner to ensure effective collaboration
• Drive client partnerships by successfully calling on high-level executives and strategic thinkers, as well as working across all levels within an organization to ensure a win for the company
• Identify trends and opportunities to improve the Renewals team’s internal processes
• Maintain accurate records of all activities in the CRM system (SalesForce.com)

Requirements:

• 2+ years of experience in renewal management, consultative sales and /or business consulting
• 2+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales
• 2+ years of experience leading teams
• Fluency in English to report and operate in an international market
• BS/BA degree
• Experience within a SaaS model
• Familiarity with CRM tools, specifically, Salesforce.com, etc
• Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes
• Strong capacity for engagement and mastery across areas
• Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level
• Strong experience in forecast and result management (churn)
• Strong experience in people management and leadership skills
• Experience in Process Management
• Willingness and ability to travel as necessary
• Proficiency in Spanish