Global Customer Account Manager - Marketplaces

Avalara is an AI-first company that defines the relationship between tax and tech. The Marketplace Customer Account Manager is responsible for managing and growing net revenue through customer relationships, up-selling, and cross-selling opportunities while ensuring client satisfaction and retention.

Responsibilities:

• Responsible for customer retention throughout the renewal sales cycle
• Provide forecasts to direct manager and track customer and partner interactions, using Salesforce
• Articulate and present the value delivered by Avalara products and services to multiple levels within an organization to ensure renewal
• Understand a clients' business environment and uncover areas of growth or new opportunities to explore
• Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction
• Use the broader internal team to address client satisfaction issues
• Create and document playbook, dashboards and models ensuring repeatable processes and scale
• Be the subject matter expert and product knowledge expert to provide valuable relevant recommendations to clients

Requirements:

• Minimum 8 years of individual quota-carrying sales experience
• Experience in the ecommerce/marketplace space; related tax compliance issues ideal
• Can navigate business processing and industry trends
• Experience developing strategic relations at the senior level
• We require working with or for a marketplace along with an understanding of logistics and carrier operations
• 5+ years of experience negotiating contracts or facilitating resolution to customer problems
• Experience achieving performance goals including quotas, revenue targets or other measurements
• Experience using AI and AI-related technologies