VP, Senior Community Manager

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.  COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. 
JOB SUMMARY:  The VP, Senior Community Manager is responsible for multi-branch management and proactive business development, with equal accountability for branch and hub performance, operational and compliance excellence, people leadership, and driving both new deposit acquisition and deposit retention through community engagement, networking, and relationship-based business development, while consistently exemplifying exceptional customer service. This individual develops and manages high performing teams at multiple locations and delivers against defined business and deposit growth goals through a strong external presence and a balanced focus on branch execution and strategic revenue generation. 

DUTIES AND RESPONSIBILITIES:

Branch Leadership & Operations (50%): 

• Provide day-to-day leadership and oversight for multiple branches or hub locations, ensuring consistent execution of service standards, policies, and procedures 

• Oversee and manage branch operations including account opening, account maintenance, transaction processing, audits, and operational controls  

• Lead, coach, and develop branch staff through hiring, onboarding, training, performance management, and employee relations  

• Resolve client escalations promptly and professionally, exercising sound judgment and accountability. 

• Foster a high‑performance, positive, team‑oriented culture with clear expectations, accountability, and recognition. 

• Maintain up-to-date knowledge of operational policies and procedures and ensure timely communication and adoption of updates across branch personnel  

• Ensure full compliance with all regulatory requirements, internal controls, audits, and risk management standards  

• Maintain strong organizational discipline across locations, including scheduling, coverage, documentation, and reporting 

• Provide hands-on support to branch staff with account opening, servicing, and core branch operations when needed and represent the Bank professionally with clients and community partners  

• Perform other duties as assigned 

Business Development & Deposit Growth (50%): 

• Own and deliver deposit growth and business development goals across assigned branches 

• Proactively build, manage, and expand relationships with local businesses, nonprofit organizations, professional networks, and community leaders 

• Serve as a visible ambassador of the Bank in the community through networking events, partnerships, and outreach activities 

• Generate new business deposits through outside sales efforts, referrals, and relationship-based prospecting 

• Partner closely with Treasury, Commercial, and Relationship Banking teams to identify opportunities and deepen client relationships 

• Track and report business development activity and results, ensuring consistent progress toward performance targets 

• Balance internal leadership responsibilities with a strong external, revenue-focused presence 

SUPERVISORY RESPONSIBILITIES:

• Supervise assigned employees by organizing and monitoring work progress 

• Recruit, develop, and retain high-performing teams 

• Manage employee performance, coaching, corrective action, and employee relations matters  

• Ensure leadership presence across locations through planned rotation and coverage 

• Lead and model disciplined execution of both operational and business development priorities 

QUALIFICATIONS:

• Associate’s Degree required; Bachelor’s Degree preferred 

• Minimum of 8 years of branch banking experience required, including direct responsibility for operations and customer service  

• Minimum of 4 years of people management experience required, preferably leading large teams across multiple branch locations and/or remote environments 

• Demonstrated success building community relationships and generating deposits for a bank 

• Proven ability to meet or exceed business, growth, or deposit targets  

• Strong working knowledge of branch operations, Treasury products, and applicable banking laws and regulations  

• Experience managing employee relations issues with sound judgement, professionalism, and discretion 

• Exceptional organizational, prioritization, and time-management skills, with strong attention to details 

• Ability to think critically and independently when navigating complex client interactions and business decisions 

• Exceptional communication, negotiation, and decision-making skills, with the ability to influence and build trust at all levels 

• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)   

• Excellent verbal, written, and interpersonal communication skills   

• Self-motivated, self-directed, and results-oriented  

• Adaptable and able to multitask in a fast-paced environment   

• Can work independently and within a team; solution-oriented with a collaborative approach 

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:• Remain in a stationary position• Use hands and fingers • Utilize a computer monitor with visual acuity• Operate technology or other office machinery such as printers, scanners, etc.• Communicate clearly verbally and/or in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. 
PERKS/BENEFITS:• Comprehensive health, dental, and vision plans• 4 weeks PTO• 401k + company match• Metro SmartTrip benefits ($50/mo)• Remote or hybrid work schedules for most positions• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!• Best Workplaces for Commuters 2023 & 2024 winner• The Washington Post Top Workplaces 2023, 2024, and 2025 winner• American Banker Best Banks to Work For 2023 winner
CORE PRINCIPLES:• Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed. • People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.   • Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.  By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.  Innovation is a continuous investment in new ideas. • Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.   • Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting. • Clients: We exist to advance our clients’ success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose. • Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners – not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.  • Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share. 
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.
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