Customer Marketing Manager

Redis is a company that provides technology for fast applications used by many worldwide customers. The Customer Marketing Manager will design and scale a customer marketing engine, focusing on customer success and driving cross-functional initiatives to position Redis as a strategic partner for its clients.

Responsibilities:

• Own and maintain the master database of customer references, including referenceability status, preferences, engagement history, and measurable business outcomes
• Build and scale a high-impact customer content library, including case studies, executive-ready presentations, video testimonials, and other sales-enablement assets
• Expand the size, diversity, and strategic value of Redis’ customer reference base; drive measurable engagement across marketing and field programs
• Increase the presence and diversity of customer advocates across internal and external conferences, product launches, analyst engagements, and media opportunities
• Partner closely with sales leadership, enablement, product management, customer success, and marketing to execute coordinated, cross-functional initiatives
• Identify and deeply understand key customer personas, their business priorities, and their technical challenges; clearly articulate Redis’ differentiated value

Requirements:

• 3+ years of customer marketing experience in B2B SaaS; background in IT infrastructure, data platforms, or developer-focused technology strongly preferred
• Proven ability to lead cross-functional initiatives from concept through execution with measurable outcomes
• Strong business writing and communication skills; ability to translate complex technical solutions into clear, compelling narratives
• Experience producing customer stories and video assets, managing Salesforce reporting, and maintaining stakeholder visibility on program progress
• Executive presence and comfort engaging stakeholders from individual contributors to C-level leaders
• High ownership mindset and ability to operate effectively in a fast-paced, high-growth environment