Strategic Account Manager - Legal Solutions Sales

Mitratech is a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. In this role, you will cultivate and maintain strong relationships with key stakeholders in strategic accounts while developing and implementing strategic account plans to drive revenue growth and customer satisfaction.

Responsibilities:

• Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts
• Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support)
• Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly
• Develop and implement strategic account plans with clear short-term objectives and long-term goals
• Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling
• Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services
• Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities
• Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers
• Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals
• Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights

Requirements:

• A minimum of 8 years of ENTERPRISE sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in Salesforce and all MS Office & Google Office applications
• Ability to travel to key customer & company events
• Bachelor's Degree, or equivalent experience