Robotics Deployment & Business Development Manager (Retail Robotics Platform)

MUSE Inc. is a retail robotics company building a multi use autonomous platform that transforms how physical stores operate. The Robotics Deployment & Business Development Manager will lead customer success efforts, ensuring successful deployment and driving adoption of the robotics platform in retail environments.

Responsibilities:

• Own end to end customer success, from deployment to ongoing adoption and expansion at customer sites
• Work hands on in store environments to ensure smooth onboarding, training, and day to day operational success of the robots
• Partner closely with store managers and frontline staff to design and refine workflows powered by autonomous robots
• Drive adoption and usage by proactively identifying gaps, solving issues, and delivering continuous value to customers
• Act as the primary point of contact for customers, building strong relationships and ensuring long term success
• Collect and translate on site feedback into actionable insights for product and engineering teams
• Support new business development by leveraging field insights and identifying high impact opportunities
• Lead or support sales cycles where needed, especially from a solution and operational perspective
• Develop repeatable customer success playbooks, onboarding processes, and operational frameworks
• Help shape the evolution of a multi use robotics platform through continuous real world feedback loops
• Stay ahead of industry trends across retail, robotics, and AI